Terms & Conditions
WARRANTY
We value your shopping experience and are committed to ensuring your satisfaction. Should you encounter any issues as below, please don't hesitate to contact us for assistance. - a [faulty] product during the warranty period or - [receive the wrong] item upon collection Please be aware that warranty periods vary depending on the product type and brand, commencing from the date of purchase recorded in our system. Rest assured, even if you were not informed about the warranty at the time of purchase, you are still entitled to it. Our standard operating procedure (SOP) will ensure that your claim is processed efficiently. Note: · Items that are damaged by external factors or human error after sale are NOT covered by the warranty. Clearance items: · NO warranty unless otherwise specified.
CANCELLATION POLICY
We understand that sometimes circumstances change, and you may need to cancel your order. Please review our order cancellation policy below: ​ [​Cancellation Procedure] > To cancel an order, please contact our customer service team as soon as possible with your order details. > If your order has already been processed or shipped, cancellation may not be possible, and you may need to follow our return policy for unwanted items. [Special Orders] > Special order items are not eligible for cancellation once the order has been confirmed. Please ensure that all details are correct before placing your order. [Refunds for Canceled Orders] > If your cancellation request is approved, a full refund process will be proceeded (refer to 'RETURN & REFUND POLICY'. ) Please allow 5-7 business days for the refund to process. [Partial Cancellation] > If you wish to cancel part of your order within a short term, please contact our customer service team for assistance. Partial cancellations are subject to the same terms as full cancellations. [Fees and Charges] > If cancellation requests are made after the order has already been processed, cancellation may not be possible or cancellation fee may apply. Our customer service team will inform you of any applicable charges. Thank you for your understanding and cooperation. If you have any questions or need further assistance, please contact us.
RETURN & REFUND POLICY
We take pride in the quality of our products and strive for your satisfaction with every purchase. While we do not offer refunds or exchanges for products that are not damaged or defective, we understand that situations may arise where a return or exchange is necessary. Therefore, please review our return and exchange policy below: [Returns/Exchanges] > We accept returns or exchanges within warranty periods for items that are damaged, defective, or wrongly received. Please contact our customer service team within this timeframe to initiate the return or exchange process. [Refunds] > only applicable under the following circumstances: · Seller and buyer reach a mutual agreement. · Ordered items have been sold out. · Sellers cancel orders due to unexpected scenarios. · Order experiences an unusually long delay, without buyer's previous consents. Note: · Refunds for [special ordered items] are NOT allowed once order has been proceeded. · Refunds will be issued for returned items in accordance with our return policy. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed. Credit will be applied to your bank account/wallet of mutual agreement if indicated, within a certain number of days.​​ Important note: · All returned/exchanged items MUST be in their original packaging and condition. · Shipping and handling fees are non-refundable. · Special order items are final sale and are not eligible for return or refund. ​ Thank you for your understanding and cooperation. If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team.
PAYMENT
​We accept： · Credit / Debit Cards · Cash · DuitNow QR · Bank Transfer · TNG E-wallet / Grabpay etc. Important note: - Please note that we DO NOT offer credit terms. Full payment is required at the time of checkout, including for special order items. This ensures a smooth and efficient transaction process, allowing us to provide you with the best possible service and prompt delivery of your purchases. ​ If you have any questions or need assistance with payment options, please feel free to contact our customer service team. We are here to help!